Customer Experience Feedback with Herb Weisbaum

One of today’s most influential customers, a man who knows a Red Shoes experience when he sees one—the ConsumerMan himself—Mr. Herb Weisbaum recently took an interest in the increasingly popular art of customer feedback management. Lucky for me, as he began his research, someone gave him my name and number so we could connect for a short interview on the subject. I’m always happy when I can share some of the things I’ve learned in my CXO position at Mindshare Technologies, especially with an open ear like Herb’s. What can I say, the man’s a pro.

Well, this week, 570 KVI Seattle broadcasted our full interview and MSNBC’S Life Inc. ran the article. You can listen to the interview and read Herb’s feature article by clicking on the images below.

   

As someone who has seen companies use their customer feedback to create Red Shoes experiences, I’m very happy to see the attention that customer feedback is now receiving from people like Herb. Here’s to seeing more Red Shoes in the world!

Listen to the interview Read the article